MBA (Aviation Management) - Airline Service Operations

MBA Aviation Management - Airline Service Operations

Program details

The MBA in Aviation Management (Airline Service Operations) program offered by UPES is a two-year full-time course that provides students with a holistic understanding of the aviation industry, with a specific focus on airline service operations. The program covers various aspects of aviation management, including operations, regulations, market dynamics, and challenges. It equips students with specialized knowledge and skills related to aviation finance, airport management, airline operations, aviation safety, air traffic management, and aviation marketing. The program aims to support fast-track career progression of students by developing their leadership and strategic management skills. During the course, students undergo summer internships, engage in live projects with companies, participate in industrial tours, and work on a dissertation project. They also benefit from interactions with industry experts, gaining practical insights and exposure to real-world scenarios.

The Airline Service Operations course within the MBA program emphasizes the significance of service strategy in the airline industry. It covers areas such as measuring and enhancing service quality, managing service failures and customer complaints, and building effective partnerships with service providers like ground handling companies, catering services, and maintenance organizations for seamless service integration.

Through practical activities like case studies and simulations, students apply their knowledge to real-world scenarios, developing practical skills in airline service operations. The course provides students with a strategic perspective on effectively managing various aspects of airline operations, including planning, revenue management, customer experience, safety and compliance, financial management, and brand management. Overall, the MBA in Aviation Management (Airline Service Operations) program at UPES prepares students to tackle the unique challenges and opportunities in the aviation industry, enabling them to excel in their careers and contribute effectively to the dynamic aviation sector.

Program Highlights

  • Students undertake major projects (dissertation) and gain hands-on experience through summer internships and live projects with companies, preparing them for real-world challenges in the aviation industry.
  • The MBA in Aviation Management (Airline Service Operations) program offers specialization options, enabling students to pursue careers in airport operations, air cargo operations, airline revenue management, or consulting, catering to their individual interests and aspirations.
  • Emphasis on student and faculty exchange, research projects, seminars, conferences, and internships promote an environment of continuous learning and industry exposure.
  • Real-world case studies, industry visits, and guest lectures from industry experts ensure that students are well-versed with the latest trends and practices in aviation management.
  • Exposure to advanced software and technology, including tools like advanced Excel and Analytics (e.g., R-studio), equips students with the skills needed to analyze data and make informed business decisions.
  • The UPES School of Business boasts modern smart classrooms, a well-equipped Analytics Lab, a well-stocked library, and advanced analytical tools, providing a conducive learning environment.

The MBA in Aviation Management (Airline Service Operations) program equips students for mid and senior management roles in various sectors of the aviation industry worldwide. The program focuses on practical learning through internships and on-the-job training, enabling students to apply classroom knowledge to real-world scenarios. The curriculum covers essential topics such as airport and airline operations, revenue and airport economics, air cargo management, and aviation security and safety. Furthermore, students gain insights from case studies, industry visits, and expert guest lectures. With exposure to relevant software and technology, graduates possess a competitive edge in the job market and enjoy increased employability. The program addresses the growing demand for skilled aviation professionals and prepares students to efficiently manage the industry's challenges and demands, making it a promising and rewarding career path.

Career Opportunities

With an MBA in Aviation Management (Airline Service Operations) from the UPES School of Business, graduates have a wide array of career opportunities to choose from. These opportunities offer the chance to work with reputable organizations and gain valuable experience in the corporate world through internships, live projects, and placements. Students can explore placements in three different verticals: airport operations, airlines, and consulting. The diverse career profiles available include roles such as Airline Manager, Airport Manager, Aviation Consultant, Aviation Analyst, Aviation Sales and Marketing Manager, Aviation Operations Manager, Aviation Financial Manager, Aviation Safety Manager, Airline Revenue Manager, Aviation Policy and Regulatory Specialist, Aviation Entrepreneur, Air Cargo Manager, Air Cargo Sales and Marketing Manager, Cargo Operations Analyst, Cargo Network Planner, and Air Cargo Consultant.


In recent years, the placement scenario for MBA in Aviation Management (Airline Service Operations) students has notably improved. Well-known companies such as GMR Group, Adani Group, Vistara Airlines, Spice Express, Accenture, Kuehne Nagel, TATA Airlines, and Indigo Airlines are among those offering attractive job opportunities. Moreover, numerous promising startups also show interest in hiring these postgraduates. The range of roles available for MBA in aviation graduates encompasses airline revenue analyst, aviation sales and marketing, airline network planning, aviation analyst, air cargo operations, and business analyst. Freshers in this field can expect starting salaries typically ranging from INR 6-10 lakh per annum, which are influenced by their individual skills, knowledge, and exposure.

Fee Structure

Click here for detailed Fee Structure.


Interested students must fulfill the minimum eligibility criteria for MBA in Aviation Management (Airline Service Operations) as mentioned below: Minimum 50% marks in Class X, XII and Graduation. Graduation From a recognized University in any stream.

Selection Criteria

The selection criteria for students interested in pursuing MBA in Aviation Management (Airline Service Operations) offered by UPES rely on the individual's performance in UPESMET / National Level Exams/ CUET followed by Personal Interview.

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