MBA (Aviation Management) - Airline Service Operations

MBA Aviation Management - Airline Service Operations

Program details

The MBA in Aviation Management (Airline Service Operations) program at UPES School of Business offers a comprehensive curriculum designed to equip students with in-depth knowledge of the aviation industry. The program delves into various facets of aviation, covering operations, regulations, market dynamics, and challenges. Students gain specialized expertise in areas such as aviation finance, airport management, airline operations, safety, air traffic management, and aviation marketing. This knowledge prepares them to tackle the unique complexities and opportunities within the aviation sector.

The program, conducted at UPES School of Business, provides a holistic learning experience, emphasizing practical exposure and industry relevance. Over the two-year duration, students participate in summer internships, engage in live projects with companies, embark on industrial tours, and undertake a dissertation. These elements ensure that students not only acquire theoretical knowledge but also develop hands-on skills and gain insights from industry experts. The MBA in Aviation Management is positioned as a flagship qualification that facilitates accelerated career progression and enhances leadership and strategic management capabilities in the fast-evolving business landscape.

Within the specialization of Airline Service Operations, the program zeroes in on crucial aspects related to service strategy in the airline industry. It covers frameworks for measuring and improving service quality, strategies for handling service failures, managing customer complaints, and overseeing partnerships with service providers. The specialization emphasizes seamless service integration with ground handling companies, catering services, and maintenance organizations. The curriculum incorporates practical elements such as case studies and simulations to enhance students' ability to apply theoretical concepts, ensuring they develop a thorough understanding of strategically managing airline operations. This comprehensive approach makes the MBA in Aviation Management (Airline Service Operations) program, with a focus on Airline Service Operations, a valuable and relevant qualification for individuals aspiring to excel in the dynamic aviation industry.

Program Highlights

•    The MBA in Aviation Management (Airline Service Operations) program at UPES School of Business emphasizes hands-on experience through major projects, summer internships, and live projects with industry-leading companies, ensuring students are well-prepared for real-world challenges.
•    With a tailored curriculum, students can specialize in airport operations, air cargo operations, airline revenue management, or consulting, providing a versatile skill set and opening doors to diverse career opportunities within the aviation industry.
•    The MBA in Aviation Management (Airline Service Operations) program fosters a holistic learning environment by promoting student and faculty exchange, research projects, seminars, conferences, and internships, enabling students to gain a comprehensive understanding of the aviation management landscape.
•    Students benefit from exposure to real-world case studies, industry visits, and guest lectures from industry experts, ensuring they stay updated with the latest industry trends and challenges.
•    The curriculum includes exposure to cutting-edge software and technology, such as advanced Excel and analytics tools like R-studio, equipping students with the necessary skills to thrive in a technology-driven aviation sector.
•    The management school boasts state-of-the-art facilities, including modern smart classrooms, a well-equipped Analytics Lab, and an extensive library, providing students with a conducive learning environment. Additionally, opportunities for global exposure through student exchange programs with leading institutes worldwide enhance the overall educational experience.

The MBA in Aviation Management (Airline Service Operations) program equips students for mid and senior managerial positions in diverse sectors like airlines, airports, air cargo, e-commerce, warehousing, research, and consulting globally, addressing a significant shortage of skilled professionals in the aviation industry. Emphasizing hands-on learning, the program integrates internships and on-the-job training to allow students to apply theoretical knowledge to real-world scenarios, enhancing their competitiveness in the job market. Focused on providing a comprehensive understanding of the aviation sector, the curriculum covers crucial topics such as airport and airline management, revenue management, economics, cargo management, and security. Additionally, students benefit from industry exposure through case studies, site visits, and guest lectures by experts. The program also incorporates training in relevant software and technology, further enhancing students' employability and positioning them as valuable assets in the dynamic aviation landscape.

Career Opportunities

The MBA in Aviation Management (Airline Service Operations) program offered by UPES School of Business opens up a plethora of exciting career opportunities for its graduates. Through immersive experiences such as summer internships, live projects, and placements, students have the chance to delve into the dynamic realm of aviation management. With a focus on three key verticals—airport operations, airlines, and consulting—graduates can pursue diverse roles such as Airline Manager, Airport Manager, Aviation Consultant, Aviation Analyst, Aviation Sales and Marketing Manager, Aviation Operations Manager, Aviation Financial Manager, Aviation Safety Manager, Airline Revenue Manager, Aviation Policy and Regulatory Specialist, Aviation Entrepreneur, Air Cargo Manager, Air Cargo Sales and Marketing Manager, Cargo Operations Analyst, and Air Cargo Consultant. This comprehensive range of career paths ensures that MBA graduates from UPES are well-equipped to thrive in various sectors of the aviation industry.


The MBA in Aviation Management (Airline Service Operations) program offered by UPES School of Business has witnessed a commendable rise in placement success. Graduates have secured promising positions with esteemed organizations such as GMR Group, Adani Group, Vistara Airlines, Spice Express, Accenture, Kuehne Nagel, TATA Airlines, and Indigo Airlines. The program also opens doors to opportunities in burgeoning mid-sized start-ups eager to tap into the expertise of MBA in Aviation Management professionals. Roles encompass airline revenue analyst, aviation sales and marketing, airline network planning, aviation analyst, air cargo operations, and business analyst. Fresh graduates typically command a starting salary ranging between INR 6-10 lakh per annum, contingent upon individual skills, knowledge, and exposure to the aviation industry.

Fee Structure

Click here for detailed Fee Structure.


Semester 1

Organizational Behaviour3003
Marketing Management3003
Managerial Economics3003
Accounting for Managers3103
Business Communication 1102
Quantitative Techniques for Managers3003
Fundamentals of Airline Operations3003
Airport Planning & Management3003
Business Environment1102
TOTAL   25

Semester 2

Human Resource Management3003
Financial Management3003
Specialization Paper-I 
(Chose one from Airline 
Service Operations; Aviation Marketing)
Airport Operations management 3003
Airport Economics3003
IT Application in aviation sector3003
Business Research Methods3003
Industrial Visit0001
Managing Digital Transformation3003
Business Ethics and CSR1102
TOTAL   27

Semester 3

Airline Revenue Management2002
Specialization Paper-II 
(Chose one from Crew and 
fleet Management; Aviation MRO)
Aerodrome Design & Operations 
(Annexure 14)
Airline Economics 3003
Air Cargo Management2002
Strategic Management 3003
Data Analysis and decision 
making in Supply Chain
Summer Internship 0042
Project Management3003
Global context of Business1001
TOTAL   25

Semester 4

Aviation Regulatory Management3003
Aviation forecasting techniques3002
Aviation Security & safety 
Innovation and Entrepreneurship 0003
Environmental, Social and Governance3003
TOTAL   17


Students who are interested in pursuing an MBA in Aviation Management (Airline Service Operations) must fulfill the prescribed minimum eligibility criteria: Minimum 50% marks in Class X, XII and Graduation. Graduation From a recognized University in any stream.

Selection Criteria

The selection criteria for individuals interested in enrolling in the MBA in Aviation Management (Airline Service Operations) program at UPES School of Business depend on the individual's performance in UPESMET / National Level Exams / followed by Personal Interview.

Suggested videos


Enquiry Form

Please enter first name
Please enter last name
Please enter email address
+91 Please enter mobile number
Please Select Course Type
Please select Course
Please Select Condition