BBA (Aviation Management)

BBA Aviation Management - Aviation Service Operations

Program details

The BBA in Aviation Management program at UPES School of Business offers a holistic education that blends business management principles with specialized knowledge of the aviation industry. Graduates emerge as well-rounded professionals, well-versed in finance, marketing, operations, and human resources, ready to contribute to the dynamic field of aviation. The curriculum emphasizes strategic planning, decision-making, and organizational management skills applicable across industries, providing a strong foundation for a successful career.

Within this program, the specialization in Aviation Service Operations stands out as a distinctive feature. This concentration addresses the unique challenges of managing and optimizing service operations in the aviation industry. Students delve into the principles of service management, including customer expectations, service design, quality, and satisfaction within the aviation context. The course also places a significant focus on technology's role in enhancing service operations and delves into customer relationship management strategies tailored to the aviation sector.

The three-year course at UPES, Dehradun, ensures a comprehensive learning experience for students. Alongside traditional classroom instruction, students undergo summer internships, engage in live projects with industry partners, participate in an industrial tour, and complete a dissertation (major project). Furthermore, the program enriches the learning experience by featuring talks from industry experts, providing students with insights into the latest developments in the aviation industry. This approach equips graduates not only with theoretical knowledge but also with practical skills and industry exposure, positioning them for success in the rapidly growing field of aviation management.

Program Highlights

  • The BBA in Aviation Management (Aviation Service Operations) emphasizes hands-on learning through major projects (dissertations), ensuring students apply theoretical knowledge in practical scenarios.
  • Students engage in summer internships and live projects with companies, providing real-world exposure and enhancing their readiness for the aviation industry.
  • The BBA in Aviation Management (Aviation Service Operations) program offers flexibility, allowing students to specialize in airport operations, cargo handling, airline services, ground handling, or consulting, broadening their career prospects in the aviation sector.
  • Emphasis on global exposure is evident through student and faculty exchange programs, research initiatives, seminars, conferences, and internships, fostering a well-rounded educational experience.
  • Students benefit from practical insights through exposure to real-world case studies, industry visits, and guest lectures by industry experts, enriching their understanding of aviation management.
  • The curriculum integrates cutting-edge technology, exposing students to advanced software tools such as Excel and analytics tools like R-Studio, ensuring they are well-equipped with relevant skills for the modern aviation industry.

The BBA in Aviation Management (Aviation Service Operations) program offers a strategic pathway for students aspiring to mid-management roles in diverse sectors such as airlines, airports, e-commerce, and warehousing. Recognizing the current shortage of skilled professionals in the aviation industry, the program prioritizes hands-on learning through internships and on-the-job training, bridging the gap between theoretical knowledge and practical application. With a curriculum emphasizing aviation industry essentials, including airport and airline operations, cargo handling, and safety management, students gain a comprehensive understanding of industry practices and challenges. Real-world case studies, industry visits, and guest lectures by experts further enrich their learning experience. The program's integration of industry-relevant software and technologies enhances students' employability, providing them with a competitive edge in the job market. By addressing the demand for proficient aviation management professionals, this program positions graduates for success in a dynamic and evolving industry.

Career Opportunities

The BBA in Aviation Management program at UPES School of Business presents diverse career avenues for students, offering opportunities to collaborate with esteemed organizations and acquire valuable corporate experience through internships, live projects, and placements. This program facilitates students in exploring their career interests, establishing connections with potential employers, and securing job offers. With a focus on three key verticals—airport operations, airline operations, and consulting—students can specialize in their preferred area, gaining in-depth knowledge and skills. Career possibilities include roles such as Airline Operations Manager, Revenue Management Analyst, Airport Business Development Executive, and more, providing a comprehensive range of options for professional growth.


In recent years, placements for BBA in Aviation Management (Aviation Service Operations) students have markedly improved. Esteemed companies such as GMR Group, Adani Group, Vistara Airlines, Spice Express, Accenture, Kuehne Nagel, TATA Airlines, and Indigo Airlines present attractive employment prospects. Moreover, burgeoning start-ups express a strong interest in recruiting graduates from this program. Job opportunities encompass roles like airline operations manager, airport operations supervisor, aviation sales executive, airport customer service manager, aviation consultant, air cargo operations coordinator, aviation safety officer, airport business development executive, aviation training coordinator, and airline marketing specialist. These roles span diverse sectors such as airline management, airport operations, sales and marketing, cargo handling, safety and security, business development, and training. Fresh BBA in Aviation Management graduates can anticipate a starting salary ranging from INR 4 to 10 lakh per annum, contingent upon their skills, knowledge, and exposure.

Fee Structure

Click here for detailed Fee Structure.


Semester 1

Principles and Practices 
of Management
Business Economics I2103
Business Mathematics3003
Business Accounting3003
Business Communication I2023
Organizational Behavior3003
Business Environment2002
Introduction to Aviation Industry3003
Living Conversations2002
Environment Sustainability & 
Climate Change (Theory)
TOTAL   27

Semester 2

Business Economics II2103
Business Statistics3003
Financial Management3003
Technologies of the Future 2002
Human Resource Management3003
IATA Travel & Tourism (Foundation)6006
Community Engagement and 
Social Responsibility
Marketing Management3003
Environment Sustainability & 
Climate Change (Living Lab)
Operations Management3003
TOTAL   32

Semester 3

Airport Functions of Airlines3003
Cargo Handling3003
Research Methodology & Report Writing3003
Minor/Exploratory I3003
Business Ethics and CSR2002
Global context of Business1001
Aviation Marketing3003
Meta 1011001
Working with Data2002
TOTAL   21

Semester 4

Airport Customer Services3003
Specialization  Paper I 
(Chose one from Airport 
Capacity Management; 
Travel Agency & Tour Operations)
Industrial Visit0001
Minor/Exploratory II3003
Minor/Exploratory III3003
Business Analytics3003
Environmental, Social and Governance3003
Design Thinking2002
TOTAL   21

Semester 5

Allied Aviation Services3003
Specialization  Paper II 
(Chose one from Aviation 
Demand Forecasting; 
Ground Handling Operations)
Essentials of Strategic Management3003
Minor/Exploratory IV3003
Minor/Exploratory V3003
Dissertation I0002
Summer Internship 0002
Airport Economics3003
Project Management3003
Consumer Behaviour & Market Research3003
Leadership and Teamwork2002
Aviation Safety and Security3003
TOTAL   33

Semester 6

Dissertation II0004
Minor/Exploratory VI3003
Start your Start-up2002


Interested students must meet the following minimum eligibility criteria to pursue BBA in Aviation Management (Aviation Service Operations): Minimum 50% marks in Classes X and XII.

Selection Criteria

The criteria for selecting students who wish to pursue BBA in Aviation Management (Aviation Service Operations) at UPES depend on the individual's performance in Entrance Exam (UPESMET-UG) / UGAT / CUET.

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